Showing posts with label closing sales calls. Show all posts
Showing posts with label closing sales calls. Show all posts

Thursday, 15 August 2013

HOW TO ENTER EMERGING MARKETS - PART 4 FROM AN ENTREPRENEUR"S PERSPECTIVE

HOW TO ENTER EMERGING MARKETS - PART 4 FROM AN ENTREPRENEUR"S PERSPECTIVE

Written by Bruce MacDonald



6. Cross promote for better results.  One billion cans of Pepsi rolled out in May 2012 plastered with a most unlikely ingredient: Michael Jackson's silhouette.
Pepsi is tried once again to breathe serious life into the deceased King of Pop's global image in a move that has left some marketing experts aghast and others applauding. UTube Link to Pepsi Commercial and or photo of MJ holding a Pepsi Can p. 35
The unexpected marketing announcement comes on the heels of a new, global partnership between Pepsi and the estate of Michael Jackson.   Pepsi has lost global market share to rival Coke the past year and is eager to grab some back with what it bills as a 25th anniversary celebration of Jackson's multiplatinum Bad album and tour.  Only time will tell the success of the campaign.

7. Tailor your product to the market you want to sell in.  By customizing Oreos to suit local tastes, Kraft Foods expects $1 billion in sales of the iconic cookies from markets such as China by 2013

Whether it’s green tea Oreos in China, a chocolate and peanut variety in Indonesia, or banana and dulce de leche Oreos in Argentina, a lot rides on Kraft’s efforts to develop alternatives to the iconic cookie-and-cream combination.  The 100-year-old sandwich cookie, a $2 billion brand, is going global in a big way.  Emerging markets will account for about half of Oreo sales this year, and over the past five years emerging markets including Asia and Latin America have been the major drivers of the brand’s growth. Thanks to the overseas push, overall Oreo sales grew nearly 25 percent in 2011.

Kraft has tailored the cookie’s marketing to better resonate among local consumers.  In one Chinese commercial, a child gives a lesson in dunking (cookies, not basketballs) to former Houston Rockets star Yao Ming.  In a South Korean ad, a baby clutches an Oreo while nursing at its mother’s breast. Kraft says that spot was made by its ad agency only for an awards program. However it's gone viral since its leak online.

Success outside mature developed markets is important for Kraft as it prepares for a spinoff of its snacks business later this year. Given unexciting prospects in the U.S., the new company, which will be called Mondelez International, will focus heavily on emerging markets.

Oreos haven’t always been popular outside the U.S. Kraft struggled for years in China, for instance, and considered leaving five years ago.  The cookie “was spectacularly underperforming,” says Sanjay Khosla, Kraft’s president of developing markets. One problem: Kraft offered Chinese consumers the same type of Oreos that it sold in the U.S. “There was a belief that what was good for the U.S. was good for the world,” Khosla says.

After surveys showed that Chinese consumers found Oreos too sweet, Kraft put Andrade to work coming up with a new formula to better suit local tastes. In India, Kraft encountered the opposite problem: The American-style cookie was too bitter, Indians told researchers. Adjusting for local preferences “isn’t a matter of just removing one ingredient,” says Andrade. “It’s about making sure you balance the flavors. You almost have to reconstruct the product.”

For Asia, Kraft also decided to jettison many of its dozens of brands and instead concentrate on a few important ones such as Oreo and Tang.   That simplification strategy makes sense in China, where many multinationals are trying to introduce their brands to middle-class consumers, says James Roy, a senior analyst with China Market Research Group in Shanghai.  “There’s too much noise in terms of how many brands there are,” he says.  “Those brands don’t have a history in China, and people get confused if you introduce too many things at once.


Kraft is trying the same approach in India. The company acquired Cadbury in 2010 and the following year started putting that name on Oreos in India, taking advantage of Cadbury’s well-known brand and extensive distribution network there.

8. The government can be your partner. There are many funding programs available in Canada and the US, cost sharing or tax incentives that can help you offset the huge costs of entering a market.  There are numerous companies designed to attract funding.  For example, INAC Services Ltd. is one of Canada's top funding source firms assisting numerous clients in obtaining grants and interest free loans for export marketing, plant expansion, energy reduction, product development, R&D, employee training, human resource development and much more


9. There are angels out there.  Venture Capitalists are privately-owned corporate finance firms serving business owners needing access to sophisticated corporate financial services.  Instead of taking a year to find money, with your eye off the ball and giving many often demoralizing presentations to inappropriate investors; you could outsource your financing needs to Venture capitalists or Private Equity firms.  They can match your company  with the best investors at the right price, and all of this within a far shorter time frame.   Their focus is on high-growth firms that require any of the following services: Equity, Debt, and Mezzanine private placements; Growth financings; Management buy-outs; Recapitalizations; Strategic acquisitions; or Family business advisory services.



Check out my latest e-book entitled: "Social Media Marketing in Agri-Foods: Endless Profit and Painless Gain"



The book is available on Amazon and Kindle for $4.99 USD. Visit amazon/Kindle to order now:
http://www.amazon.ca/Social-Media-Marketing-Agri-Foods-ebook/dp/B00C42OB3E/ref=sr_1_1?s=digital-text&ie=UTF8&qid=1364756966&sr=1-1

Thanks for taking the time!

Tuesday, 13 August 2013

HOW TO ENTER EMERGING MARKETS - PART 3 FROM AN ENTREPRENEUR"S PERSPECTIVE

HOW TO ENTER EMERGING MARKETS - PART 3 FROM AN ENTREPRENEUR"S PERSPECTIVE

Written by Bruce MacDonald

3. You do not control the voting process.  Trying to control the outcome of a contest by disqualifying a charity you do not like (e.g., JP Morgan Chase & Company rejected Students for Sensible Drug Policy, the Marijuana Policy Project) or violating your own rules by giving preference to another (see Pepsi) will backfire.  The Pepsi Refresh Contest made a mistake by not following its own rules, but moving swiftly to acknowledge it, fix it, and moved on. This was failing informatively.
In fact, it might wipe out more than whatever was gained by organizing the contest in the first place.  In turn, the damage to your brand and reputation can be huge.

4. Be first to market if possible. Conventional wisdom says being first to market creates a competitive advantage.  Reality is more complicated.   Market opportunities are constantly opening and closing, and a hit today could be a dud a year earlier or a yawning "me too" business a year later.  You gain the advantage of locking in customers, suppliers or intellectual property.  Entrepreneurs also need to launch before an opportunity closes.

5.  Marketing is key - you need to attract and retain customers.  Mars, the company behind brands like Snickers, Pedigree, Whiskas and Skittles, was celebrated as the Advertiser of the Year at the Cannes Lions 2012 International Festival of Creativity.

Since Mars landed its first Cannes Lion in 1990, the company's commercials have won 77 Lions across categories, which include 11 Gold Lions and a Radio Grand Prix in 2007 for the Snickers "Hoedown" ad.


In making the announcement, Cannes Lions CEO Philip Thomas noted that Mars has won Lions for work in countries that include France, the U.S., the U.K., Brazil, South Africa, Portugal and Chile, among others. He said the festival’s recognition is “a testament to a company which truly embraces creativity and demands outstanding work from its agencies.”


Check out my latest e-book entitled: "Social Media Marketing in Agri-Foods: Endless Profit and Painless Gain"



The book is available on Amazon and Kindle for $4.99 USD. Visit amazon/Kindle to order now:
http://www.amazon.ca/Social-Media-Marketing-Agri-Foods-ebook/dp/B00C42OB3E/ref=sr_1_1?s=digital-text&ie=UTF8&qid=1364756966&sr=1-1

Thanks for taking the time!

Monday, 12 August 2013

HOW TO ENTER EMERGING MARKETS - PART 2 FROM AN ENTREPRENEUR"S PERSPECTIVE

HOW TO ENTER EMERGING MARKETS - PART 2 FROM AN ENTREPRENEUR"S PERSPECTIVE

Written by Bruce MacDonald

Success is no longer about fancy packaging and carefully controlled messages.  When everyone can see what you're doing, the most essential values are transparency, honesty and credibility.  You win by matching your image with reality, acting with integrity, and sincerely apologizing when you're wrong

1.     Customer Service Response Time: Act quickly to fix disgruntled customers.  In 2009, Domino's was blindsided by a YouTube video showing two disgruntled employees contaminating the food they were about to deliver. It was a PR nightmare for the company, until they fired back through social media — uploading their own YouTube video explaining what they were doing to fix the situation and creating a special Twitter account to specifically handle customers concerns about this issue.   Their quick and appropriate responses directly to the people most concerned allowed Domino's  to diffuse what could have been a catastrophic event.
2    
      2.  Understand everything you market and post on line.  How could Coca-Cola have allowed anyone working for them to post a reference to a disgusting pornographic movie on a fourteen year-old girl’s wall – a movie that girl later searched for on the internet to find out what the obscure status update meant.
So where did Coca-Cola go wrong, and what can you do to avoid something like this happening to your own brand? The answer is quite simple.  Never, never allow any “social marketing agency”, no matter how edgy they seem and no matter how often they tell you that they’re “experts,” post or publish anything in your company or brand’s name without checking it first.  

Check out my latest e-book entitled: "Social Media Marketing in Agri-Foods: Endless Profit and Painless Gain"



The book is available on Amazon and Kindle for $4.99 USD. Visit amazon/Kindle to order now:
http://www.amazon.ca/Social-Media-Marketing-Agri-Foods-ebook/dp/B00C42OB3E/ref=sr_1_1?s=digital-text&ie=UTF8&qid=1364756966&sr=1-1

Thanks for taking the time!

Tuesday, 7 May 2013

Want to ‘wow’ customers? Stop asking them to buy stuff



LISA OSTRIKOFF


My last column on brand journalism sparked some great discussion and more questions from my network on exactly how businesses can implement a brand journalism strategy. Just to recap: Brand journalism is a useful way for brands, big and small, to use the approach of professional journalists to create, curate and share expert content in the form of blogs, articles and video. Businesses are essentially becoming their own media houses too, whether hiring internally or contracting out to people with journalism backgrounds.



Home Depot, Cisco and Boeing are just some of the more commonly talked about larger brand journalism examples, producing relevant media for their audiences in the forms of how-to content, demonstration videos as well as pages upon pages of industry-relevant information. You’ll never see any of the content pieces screaming ‘buy now.’ Rather – the aim is to educate, inform and even entertain its consumers.
RedBull, for example, constantly strives to ‘wow’ its fans through its brand journalism efforts.
The Austrian energy drink company has essentially created its own media network that pushes its content strategy via Red Bull Media House. Dubbing it as “Fascinating people, inspiring stories,” it’s content marketing library boasts thousands of professional videos on it’sYouTube channel. With 1.6-million subscribers and 550-million video views – its strategy is something to take a second look at.
RedBull’s content focuses on sports and events and, of course, athletes. It’s exciting and captivating content distributed via a variety of digital platforms including web video and social media. But YouTube is where it re ally rules. In fact, RedBull is one of the top five YouTube sports content producers in the world, and has launched more than a dozen web TV shows featuring its sponsored athletes.
The brand placement itself is minimal, if non existent, as the emphasis is instead on simulating and exciting content. RedBull’s magic brand journalism formula: create content people want to watch and share, while ensuring whatever it is in alignment with their image and message.
The idea central to brand journalism is that a brand needs to offer value in order to get something valuable back. Consumers are smarter than ever before and demand more respect. If a company can tell those stories in an authentic and non-intrusive way, it’ll start building a loyal community that wants to live, breathe and share this brand.
Businesses, marketers and advertisers can all learn a thing or two from Red Bull’s brand journalism approach. Next time you’re thinking about launching a ‘push’ commercial, bend your mind a bit. Instead, become the show.

Special to The Globe and Mail
Lisa Ostrikoff is a TV journalist and anchor-turned-creator of BizBOXTV, a Canadian online video production, advertising and social media marketing agency. You can find her on Twitter and Facebook.


Check out my latest e-book entitled: "Social Media Marketing in Agri-Foods: Endless Profit and Painless Gain".  




The book is available on Amazon and Kindle for $4.99 USD. Visit amazon/Kindle to order now:
http://www.amazon.ca/Social-Media-Marketing-Agri-Foods-ebook/dp/B00C42OB3E/ref=sr_1_1?s=digital-text&ie=UTF8&qid=1364756966&sr=1-1

Written by Bruce MacDonald, a 30 year veteran of the Agri-food industry, in "Social Media Marketing in Agri-Foods: Endless Profit and Painless Gain", Bruce applies his background and expertise in Agri-foods and social media to the latest trends, tools and methodologies needed to craft a successful on-line campaign. While the book focuses on the Agri-food market specifically, I believe that many of the points Bruce makes are equally applicable to most other industries.

Saturday, 4 May 2013

Five secrets to winning more sales






Sales is king in the new economy. Your success will be determined by your ability to generate revenue and sell, not just your products and services, but also yourself.
Here are five signs you’re well positioned to succeed at the art of selling:
1. Remember you’re in the people business. Lots of salespeople get caught up in what they are selling and forget that they’re in the people business. Your customer wants to be treated personally. I was recently at a dental office that had clearly forgotten they were not in the business of teeth, but of making patients happy and comfortable.




Getting attention and maintaining your customers’ interest is a huge problem today. But walk into any big-box outlet, restaurant or professional office and you might not even be acknowledged. Before I visit or work with any client, I remind myself, “This is a unique individual who deserves distinct treatment.”
2. Focus on the results, not the effort. The sales game is not one of organizing, planning or meetings – it’s about getting results. Sales people often spend time kidding themselves about doing busy work and don’t get in front of customers who can buy their products.
Your success in selling is about getting results and that means getting your products into the hands of more customers. A great salesperson knows how to get the customer’s attention and present their product or service in a way that causes the customer to buy. Don’t confuse results with efforts. You don’t try to get an appointment – you either get it or you don’t.
3. Do the uncomfortable thing. The best sales people I have ever known are willing to throw themselves into harms way. So convinced of their offer, they are willing to get in front of the tough customers, ask the hard questions and go for the close. Doing the uncomfortable thing is where the top performers live.
I always call my toughest clients first and keep calling on them long after everyone else has given up. Once a month, I make a list of our company’s most difficult customers and create an attack plan on how to get those accounts. The first month we incorporated this strategy, I landed one of the biggest deals of my career. You can’t bring the big deals home without getting into the deep waters where the big fish swim.
More from Entrepreneur:
4. Wow the customer. Great sales people look for ways to inspire a customer’s emotional involvement and create the urgency to take ownership. When you wow a customer you make a difference and cause them to want to hold onto that experience. You can take any product – even a boring one – and make it a wow presentation.
I once showed a client the glass doors on a home by demonstrating how they would be hurricane proof, slapping on both sides to evidence their construction quality. This immediately got the customer’s full attention and set apart the product and me from the competition. Average doesn’t pay in sales. Wow them with your presentation, your dress, your belief in the product and the service you offer.
5. Ask for the sale. This may seem very simple, but most salespeople never ask for the sale. This is hard to believe, but it’s true. We recently did a mystery shop on over 500 businesses and at more than 70 per cent of them, the salespeople never asked us to do business. Regardless of your product, price or how professional you are, if you don’t ask, you will only sell to those who are going to buy regardless.
I keep a tally of every time I ask a customer to do business with me. This keeps me focused and increases my sales.
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