Showing posts with label Canadian market trends. Show all posts
Showing posts with label Canadian market trends. Show all posts

Wednesday, 29 January 2014

CANADIAN MARKET TRENDS: Oceans of Opportunity

CANADIAN MARKET TRENDS: Oceans of Opportunity

 0December 6, 2013 at 10:52 am by Carol Neshevich

fishWith the Pacific Ocean to the west, the Atlantic to the east, the Arctic Ocean up north and the Great Lakes in between, Canada seems naturally suited to succeed in the seafood business. The industry is certainly important for the Canadian economy: Canada was the world’s fifth-largest fish and seafood exporter in 2011, with exports to more than 130 countries. And in 2012, Canada’s fish and seafood exports brought in $4.1 billion, an increase of $41 million over 2011.

But like any industry, the seafood business in Canada has its own unique challenges. These days, issues such as sustainability, consolidation and aquaculture, among others, are providing the Canadian seafood industry with a number of challenges — as well as enormous opportunities.

Environmental footprint
Sustainability is undoubtedly the number-1 issue in seafood today. “Sustainability is certainly high on everybody’s agenda,” says Henry Demone, president and CEO of Lunenberg, N.S.-based High Liner Foods Inc. “And I think it’s great that it’s high on everybody’s agenda.” As the world population grows, he explains, “seafood is a great way to feed people — if it’s sustainable. Sustainable wild seafood has lower carbon footprint, lower freshwater use, lower feed use …lower in pesticides, lower herbicides, lower antibiotics — if it’s sustainable, it really has a lower environmental footprint than any other protein. So I think it’s really important that the industry has gone in that direction.”

Sustainability has been a growing concern in the industry since the 1990s, but the movement has gained particularly strong momentum in the past two to three years. Interestingly, Demone says this hasn’t really been driven by consumer demand. “I’m not saying there aren’t any consumers out there looking for this, but generally it’s been a retail-driven phenomenon,” he says, noting that typically it’s been NGOs pressuring retailers, and then retailers pressuring the brands and suppliers to comply.

Linda Fox, director of Marketing, Frozen Business Unit for Markham, Ont.-based Sofina Foods Inc., agrees that it’s not largely a consumer-driven initiative. Sofina purchased Janes Family Foods in 2012, and as a producer of frozen packaged fish products the Janes brand has been using only fish that is certified by the MSC (Marine Stewardship Council — the international body working toward implementing sustainable fishing practices around the world) since 2011. But as Fox explains, “We did not implement this change in response to strong consumer demand.” Leger Marketing conducted an online survey of 1,500 Canadians in May 2011 for the Janes brand, and according to Fox, “the survey revealed that only one in 10 Canadians choose their seafood in grocery stores or restaurants based on seafood sustainability. Taste and price were ranked as having the highest influence on the type of seafood selected.” For Janes, however, sustainability has long been a deeply held goal for the brand, regardless of consumer concern for the issue. “We certainly feel it is important that corporations step up where they can,” says Fox.

There have undoubtedly been some financial costs associated with insisting on sustainable practices, but “it’s the cost of doing business these days,” says Sal Battaglia, vice-president of Marketing at Vaughan, Ont.-based wholesaler Seacore Seafood Inc. The sustainability movement has definitely changed the way Seacore operates in the last couple of years. “Before, we weren’t really looking if our resource product was sustainable or not, but now it’s actually one of the most important things,” says Battaglia. “Whenever we’re sourcing product, we’ll always try to see if there’s a sustainable option, and if there is, then we’ll source that product.” Adds Fox, “there is some expense associated with carrying the MSC logo, but it isn’t too onerous and it helps to fund additional awareness and education. The cost of not using certified sustainable seafood is larger in the long run.”

And the good news is that things are beginning to level off in terms of higher costs, as the seafood world has moved closer toward full sustainability. “It’s always particularly difficult during transitions, but I think the worst is over for that right now,” says Demone. “Let’s say, for example, that cod comes from four different countries, one of which is certified sustainable. Well, that country [with the certified cod] is going to charge more for their cod, given equal quality and other attributes. But once you get most of the cod fisheries certified, then it just becomes the going cod price. So I think the industry has gotten far enough along now that we’re paying less of a premium each year to meet that commitment. It was probably harder [financially] a year or two ago.”

Larger players
Another major trend affecting Canada’s seafood industry today is consolidation, as mergers and acquisitions tighten up a previously very fragmented industry. For High Liner in particular, says Demone, the company’s sales went from under $300 million six or seven years ago to somewhere between $1.1 billion and $1.2 billion today, and most of that growth has been due to mergers and acquisitions. “We’ve bought four of our competitors in the last six years,” Demone explains. “I think this is all positive for the industry, because the seafood industry, compared to other food categories, still remains highly fragmented. The fact that we’re one of the larger players at a run rate of just under $1.2 billion…well, we just wouldn’t be one of the larger players in most parts of the food business [with those numbers], to be honest with you, but in the seafood business we are, and that speaks to the fragmentation. So I think having larger players who can make the commitment to sustainability, who can develop the new products, who can provide proper marketing support for new product launches…I think that’s key.”

Indeed, Fox says the acquisition of Janes by Sofina has been positive for the company. “We now have access to a wide range of experienced professionals, the ability to pull together promotions among our own complementary brands, manufacturing facilities across Canada, and new protein products previously not in our repertoire, for example,” she maintains.

Derek Butler, executive director of the St. John’s, Nfld.-based Association of Seafood Producers, thinks all this consolidation is a good start, but feels this is just the tip of the iceberg. “There has been some consolidation in recent years, but more is needed. We are a very fragmented industry, very ‘small scale’ in terms of our competitors. That adds costs. Just to compare on one indicator, Alaska has a crab fishery with four major ports, while we have around 200. They have average landing size of over 100,000 lbs, and we are just over 7,000 lbs,” he explains. “On the processing side, plants are closing, particularly in shrimp, as the quota reduces, or [they] were closed by external factors, and then they opted not to re-open. We need more consolidation, and more economies of scale, to get more work out of the fisheries and higher incomes for all participants.”

Farmed fish
Aquaculture is another high-profile — and often controversial — issue in the seafood industry these days. Opponents of aquaculture criticize the practice for the potential waste, water pollution and spread of disease that can be associated with fish farming. That said, most of the industry players Food in Canada spoke with article agree that aquaculture has a vital role to play, as long as it’s done with best practices in mind. “I think everyone recognizes that aquaculture is an important source of fish protein all over the world, just like we get most other animal protein from farms,” says Butler.

Adds Demone: “I do think aquaculture has a big role to play in helping to feed a hungry planet. It is controversial in certain quarters…but let me also say when you compare aquaculture to land-based protein production, whether it’s the carbon footprint or the feed conversion ratio, aquaculture performs very well.” While Demone doesn’t say it’s perfect, he admits, “just like in the wild fishery, pressure to operate sustainably will bring good change, and I think that will happen in aquaculture as well….Some of the fishing companies may see it as competition, but I think generally, most of the market-facing companies like High Liner would say that aquaculture’s going to supply the growth, so we’ve got to get comfortable with it and we’ve got to do it right.”

There have been a few new farmed species making waves in recent years. “Every once in a while, a new species makes it into the mainstream,” says Demone, “and the two that have done that in the past 10 years in Canada have been tilapia and pangasius, which are both farmed fish, but farmed fish that have a low environmental impact because they’re mainly herbivorous.” Since both of these tend to be a little lower in cost — particularly pangasius — these new introductions have filled a need in Canada’s lower-priced white fish market, explains Demone.

Although the Janes brand currently doesn’t use farmed fish, the company isn’t ruling it out. “When we committed to having all of our products MSC-certified, we made a commitment we intend to keep,” says Fox. “However, it is also clear to us that there are types of farmed fish that some consumers enjoy. Tilapia, which is only farmed, and salmon, of which a significant percentage is farmed, both come to mind.” So while Janes currently sells only MSC-certified, wild-caught whole fillet products, she says, “we recognize there may come a day when we need to take a look at other certification programs like ASC (the Aquaculture Stewardship Council). The number of farmed fish that exist is large and growing, while some wild fish populations are declining. These facts, together with the exponential growth in the number of people on earth, makes it necessary for us to be on the lookout for good, sustainable, healthy ways to source protein. That doesn’t mean walking away from our MSC commitment; it does mean that we may expand our portfolio of options.”

Meanwhile, in the arena of processed and value-added seafood products, the industry continues to make headway with interesting new innovations. “Retailers are looking for new ways to market seafood, while consumers are looking for convenient and user-friendly ways to prepare seafood,” says Jeff Duffin, vice-president of Global Marketing for Bedford, N.S.-based Clearwater Seafoods LP. “For example, Clearwater has recently entered this retail space with new products like Scallops & Sauce and Bacon Wrapped Sea Scallops…By offering great-tasting and convenient options, we’re helping make seafood a part of consumers’ everyday lives.” Fox adds that smaller package sizes of plain frozen fillets seem to be gaining in popularity – “likely the boomer effect of smaller households,” she explains. Fish tacos are also a popular trend that value-added producers would do well to consider, says Fox. “Janes recently launched Fish Bites, which is a small battered piece of whole fillet that works well in a taco or on its own as a finger food for dipping – very family friendly.”
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Tuesday, 28 January 2014

MARKET TRENDS: 10 quirky food trends for 2014

MARKET TRENDS: 10 quirky food trends for 2014


food trends 2014

food trends 2014


RITA DEMONTIS, NATIONAL FOOD EDITOR, QMI AGENCY


, Last Updated: 4:22 PM ET

Cue the cauliflower — it's this year's kale. And eggs are giving beef a run for the money in food trends we'll be celebrating in 2014.
According to Canadian Restaurant News, the National Restaurant Association, (who reached out to the nation's professional foodies) this year's food trends range from the usual standards — locally sourced everything — to the unique and unusual, like hybrid desserts (cronuts live!), and snout to tail eating.
Gluten-free continues to dominate the menus and the quinoa love affair is as hot as ever (although I for one was hoping all the hype for this weed would die down a tad).
And gin will be 2014’s liquor of choice.
There's so much in store this year, with supermarket aisles crammed with new and innovative food types, to restaurants turning menus inside out with daring new dishes. New York-based JWT, one of the world's best-known marketing communications brand, recently released its forecast of 100 things to watch for in 2014, and the list is delicious food for thought: Yogurt will be going the savoury route, and "silent meals" will be offered by restaurants (Eat in Brooklyn, NYC is one) to help diners "eat more mindfully" and focus more on the taste of the food rather than the noise and distraction.
Also, "stealth health" is coming to an eatery near you — where restaurant chains work to improve the quality and nutrition of their offerings (like cutting back on sodium and preservatives) — but hoping diners don't notice.
JWT reports one of the 10 Trends in the produce department is "ugly" produce — proudly imperfect, lumpy goods like heirloom tomatoes, or gnarled carrots normally seen at farmers' markets are gaining more appeal than the prettier produce we're used to. There's even a private-label line of "nonconformist" produce dubbed "Wunderlinge" - a riff on the words anomaly and miracle that are selling like crazy in Austria!

We're also going to see cocktails on tap (much like we've seen wine on tap) and craft mocktails, which incorporate syrup infusions, fresh juices and homemade sodas for non-drinkers who have been stuck with the same old same old.
And look out for "deconstructed dinner kits" being delivered to your home — kits that provide all the ingredients, in just the right amounts, to make gourmet meals at home.
One trend worth eating up is "edible packaging" — JWT reports marketers are harnessing new technologies to create edible wrappers. The Bob’s burger chain in Brazil now serves its burgers in packaging you can eat. Harvard bioengineer David Edwards is behind WikiPearl, whose edible packaging can enclose any food or beverage, “like a grape skin,” he says.
According to Canadian Restaurant News, Peruvian cuisine looks to make waves along with "root-to-stalk" recipes to reduce food waste.
One of the biggest areas of change may be coming to a wedding reception near you — smaller, lighter menus are becoming common requests from the bride and groom, along with "raw" menus that include steak tartar and beef carpaccio, notes Toronto-based event specialist Tanya D'Adderio of Montcassino Hotel & Event venue. "We've also seen an increase in curiosity for sweet ingredients combined with savoury items," says D'Adderio. "One dish is a baked fish with a silky reduction of licorice — a truly memorable dish!"
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http://www.amazon.ca/Social-Media-Marketing-Agri-Foods-ebook/dp/B00C42OB3E/ref=sr_1_1?s=digital-text&ie=UTF8&qid=1364756966&sr=1-1

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Monday, 13 January 2014

CANADIAN RETAIL MARKET TRENDS: Service is key

Service, the key to happy customers in the changing grocery industry

With greater consumer choice out there, it's crucial to differentiate your retail experience through service
Of all the industry verticals, one could argue that the grocery industry is one of the most integral, as it serves the primary source of food for many Canadians. And while the consumer demands can shift according to changing lifestyles and emerging technologies, the need for food to provide nourishment remains constant.
But alongside necessity comes consumer choice, and a big part of that for many Canadians is a great service experience. So, how do Canadians define a great service experience? A recent study by American Express Canada revealed that spontaneity, personalization and a feeling of being supported are the key elements to a great service experience.
Here are a few ways that you can ensure your customers have a great service experience:
• Personalization: It’s important to make your customers feel special, regardless of whether you are making contact online, over the phone or in person, especially as more and more retailers are opening eCommerce sites. Whether it is the friendly delivery staff who remembers a client by name or a call centre employee that goes above and beyond to solve a problem, customers can still be made to feel special – even if they don’t step foot in a store.
• Spontaneity: Customers often appreciate service most when it’s unexpected. The in-store customer experience is changing and retailers must adapt to ensure service is still integrated into their systems. For example, as self-checkout becomes more common, it’s important to have friendly, helpful staff on-hand to assist can be a great opportunity to support shoppers in an unexpected way.
• Customer Support: Customers can be made to feel supported when retailers adapt their offerings to ensure their customers’ needs are met. For example, our population is becoming increasingly diverse, and special dietary needs are on the rise. Grocers who ensure they offer products that meet these needs and have knowledgeable staff can offer real value to customers and make them feel supported.
Not only are your customers made to feel happy and special when you provide great service, they are willing to share their great experiences with others. The same American Express study showed that when Canadians receive great service, 90 per cent will talk about their experience and on average will share their story with 20 people.
Delivering exceptional customer service will not only benefit your customers but will benefit your business too.
      Check out my new e-book entitled: "Social Media Marketing in Agri-Foods: Endless Profit and Painless Gain"




The book is available on Amazon and Kindle for $4.99 USD. Visit amazon/Kindle to order now:
http://www.amazon.ca/Social-Media-Marketing-Agri-Foods-ebook/dp/B00C42OB3E/ref=sr_1_1?s=digital-text&ie=UTF8&qid=1364756966&sr=1-1

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