Showing posts with label economy. Show all posts
Showing posts with label economy. Show all posts

Saturday, 12 April 2014

SOCIAL MEDIA MARKETING: DARK SIDE OF THE MOON

Dark Side of the Loon

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Facebook and Google are working to use drones or balloons to bring the Internet to remote corners of the world. It’s the ultimate pie-in-the-sky scheme. Google
Filed Under: Technology, Internet
Somebody ought to tell Mark Zuckerberg the one about the crooked physicist, the transgender lawyer and the ex-secretary of state who tried to build a blimp-based Internet service...when Zuck was 11 years old.
Over the past 20 years, the idea of serving up broadband Internet from flying machines—blimps, drones, low-flying satellites—has made some really smart, successful people temporarily lose their minds. Today it's Facebook's Zuckerberg and Google co-founder Larry Page. They were preceded by an impressive list that includes Bill Gates, cell-phone pioneer Craig McCaw, Motorola family scion Chris Galvin and the late Alexander Haig, Ronald Reagan's zealous secretary of state.
It would be great if some super-smart people can make a sky-based Internet happen. But so far, they've only proved it can't be done.
At the end of March, Zuckerberg unveiled a new Facebook lab he will fill with aeronautics experts and space scientists. Their goal is to develop what Zuckerberg calls "connectivity aircraft" that can soar overhead and deliver Internet to people who live in remote places and have yet to discover the joy of cat videos.
To give the lab a jump start, Facebook bought a company called Ascenta, which is working on solar-powered drones that could be able to stay aloft for months. Pack the drones with broadband Internet gear, Facebook's thinking goes, and they could use radio waves to connect to devices on the ground with special antennae. If a user in, say, one of the poorest regions of India were to take a break from struggling to survive to "like" a Facebook post, the signal would go up to a drone, which would relay the data to other circling drones via laser beam, until the system could find a drone near a land tower that can receive the "like" and send it on to Facebook's data center in Prineville, Ore.
No part of this system works right now, but that's why Facebook is calling it a lab. Labs are where tech companies put things that don't work.
Google is also in this stratospheric race. Its version is called Project Loon, a name that suggests Google should at least get points for a sense of humor. Instead of Facebook's winged drone, Loon will rely on high-tech balloons—perhaps thousands of them floating in the stratosphere. They, too, would be able to get radio signals from the ground, and shoot the signals to each other until one balloon can beam the data packets down to a land tower.
Loon is part of Google X, which is Google's lab. That means Loon doesn't work yet either.
Google is running a Loon pilot program in New Zealand, which has 20 times more sheep than people. (Maybe Google Analytics picked up that sheep search to buy stuff from China on Ali-baaa-baaa.)
Given enough time, the brilliant people hired by Facebook and Google for these projects could probably develop a viable airborne Internet. But this circles back to why such efforts by other brilliant people failed at this game: Time killed them.
Any flying Internet system works on radio waves. Radio spectrum is fantastically difficult to get—a grinding, political, bureaucratic process made exponentially worse by trying to offer a sky-based international system.
Spectrum globally is governed by the International Telecommunication Union. "It takes several years to get through the ITU process," says Alex Haig, who worked alongside his father, Alexander, in the late 1990s as president of their Internet blimp company, called Sky Station. "The ITU requires massive studies. Then once approved, you have to get approvals on a national basis, in every country you're going to touch. If you get denied anywhere, you're screwed."
No one can say how long it might take to get all the approvals just to turn on a sky-based Internet—because no one has ever gotten them.Add to that the problem of flyover rights. You can put a satellite anywhere you want, but operate a drone at 60,000 feet and you may have to deal with the military and civilian flight authorities in every nation you fly over.
And while the years tick by, as the technology gets developed and as approvals are sought, land-based wireless Internet technology, most of it using spectrum already approved for such things, keeps racing ahead, moving into unserved areas and offering ever-faster wireless Internet: 2G, 3G, 4G, public Wi-Fi.
So if past is any prologue, before a sky-based system can get deployed, it gets rendered obsolete and too expensive, and networks on terra firma expand enough to take a chunk of the customers the sky system had been counting on serving. At some point, the sky project faces reality and tells its rocket scientists to pack it in.
Microsoft's Gates fell into that quicksand. In 1994, McCaw, Gates's fellow Seattle-based billionaire, convinced Gates to join him in a project called Teledesic. The idea was to build a constellation of hundreds of low-orbit satellites to offer global broadband at a time when most people were connecting to the Internet on phone modems. Boeing invested $100 million. Saudi Prince Alwaleed Bin Talal put in $200 million. After years of delays because of technology and regulatory issues, Teledesic shriveled and disappeared.
Motorola, Qualcomm, and other international companies made plans in the late 1990s for global, sky-based networks. None offer Internet to the public today.
And then there was Haig's Sky Station, a concept that was closest to what Facebook and Google are now chasing. It drew in a group of personalities made for a Wes Anderson movie. Haig was the former general who declared he was in charge after Reagan got shot. Alfred Wong, a UCLA physicist who developed a "corona ion engine" to drive the blimps, wound up pleading guilty last year to defrauding the government. The regulatory lawyer who joined them was Martine Rothblatt, who previously went by Martin and fathered four kids. The company was driven by Alex Haig.
The system they developed had promise: One blimp at 65,000 feet above a city could have served all of the 1990s-level Internet traffic from the citizens below. A blimp could stay up for five years. But, as with the other schemes, time killed Sky Station. "We ended up licensing the technology to someone else and walked away," Alex Haig says. "Nothing's come of it."
Why do smart people chase this dream? Well, "connecting the world" is an idea that makes a techie's heart race. Two thirds of the planet can't connect to broadband, though more than 80 percent of the world can now at least connect via cell phone. On paper, a sky-based system seems like an ideal way to bring all of humanity onto the network.
Then, too, it would mean new customers for Google and Facebook, though I'm sure thoughts of getting Outer Mongolians to use Google Plus don't impinge in any way on the altruism behind Loon.

Sunday, 30 March 2014

IMPROVING BUSINESS EARNINGS PART 1: 3 things marketers could (and should) learn from anthropologists

3 things marketers could (and should) learn from anthropologists


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More from Mitchell Osak
Anthropologists -- who study humankind both in the past and present -- use a rigorous, non-presumptive method of doing research that could improve marketers ability to reach deep into the recesses of the human unconscious.
Ivan Garcia/AFP/Getty ImagesAnthropologists -- who study humankind both in the past and present -- use a rigorous, non-presumptive method of doing research that could improve marketers ability to reach deep into the recesses of the human unconscious.
Many companies prioritize learning customer needs above any other marketing activity so that they can create better products and service experiences. Typically, marketers will use traditional qualitative techniques like focus groups, surveys and one-on-one interviews. Unfortunately, these tools often fail to generate breakthrough insights. Standard qualitative methods are good at telling firms what is happening but not the why it’s happening. To get to the root cause of a consumer’s actions, marketers need to explore the recesses of their mind to identify subconscious drivers of behaviour. Anthropology is a very effective way to do this.
Simply put, anthropology is the study of people and civilization, past and present. It incorporates teachings from a wide range of disciplines, from psychology and biology, to the humanities and sociology. Anthropology is increasingly being used by companies (Starbucks, Lego, Herman Miller and Nokia are pacesetters) to better understand latent consumer needs and as well as societal and religious influences on their behavior.
In action
The following example shows anthropology in practice. A firm in the spa industry engaged us to help redesign its customer experience and service offering for female patrons. The client wanted to address any unmet customer needs and better differentiate their customer experience. Conventional research techniques regularly produced muted feedback, which led to copycat store designs and products. We wanted to go deeper into the consumer’s subconscious to find unmet needs and drivers that triggers behaviour.
Freya Ingrid Morales/Bloomberg
Freya Ingrid Morales/BloombergBrands like Lego, Starbucks and Nokia have already realized significant marketing success using anthropological techniques.
To get there, we employed anthropology to probe fundamental beliefs and values around their body image and wellness as well cultural influences. For example, how do women define beauty?  What role does human touch play? And, how can a spa experience help satisfy a women’s intrinsic needs? Our findings upended conventional thinking and led to a revamping of how the facilities were designed and how the services and benefits were communicated, resulting in higher client retention, an enhanced brand image and increased rates of cross selling.
Conventional qualitative research techniques take people at their word. This can be risky for brands.  At their core, consumers are often irrational, driven by motives or external influences that are unseen even to themselves. Using anthropology as complementary research can produce a more holistic and penetrating view of the consumer in their real life condition. Likewise, anthropology’s rigorous, academic-driven methodology preempts the emergence of erroneous assumptions around a customers’ behaviour that could have been shaped by a firm’s culture, the bias of its managers, or increasingly, the large but imperfect data stream flowing in.
Anthropologist have a number of data-collection instruments at their disposal including artifact analysis, quotidian diaries, and observational studies. Importantly, practitioners approach their research without hypotheses, gather­ing large quantities of information in an open-ended way, with no preconceptions about what they will find. The collected data is raw, personal, and first­hand — not the incomplete or artificial version of reality that is generated by most market research tools.
Anthropology is particularly helpful in understanding the dynamic world of social media. “Companies are beginning to use anthropology to understand the stream of consciousness within social medial that flows with ‘here’s what I’m doing/thinking/wanting now,’” says Lynn Coles a leading marketer. “Anthropological research helps us better understand and inhabit the social communities to identify behavioral patterns as well as the emerging dialect within a particular community so we can better communicate with our target consumers.”


Basic approach

1. Frame the issue
Anthropology requires the marketer to frame the problem in human — not business — terms. Doing so gets to the core of how a customer experiences a service or product. For example, a business problem could be:  How can a wireless provider reduce churn? The corresponding anthropological issue would be: How do our customers experience our service, and why are they leaving?
2. Assemble the data
The raw data is codified in a form of carefully organized diaries, videos, photographs, field notes, and objects such as packages. Although this open-ended data collection casts a very wide net, it requires a disciplined and structured pro­cess that needs to be overseen by anthropologists skilled in research design and organization.
3. Find patterns, insights
The anthropologist then undertakes a careful analysis of the data to uncover themes or patterns. When organized in themes, a variety of insights will emerge about how a customer feels, their goals and what drives their actions.
Of course, traditional quantitative and qualitative research methods have their place and should remain part of a marketer’s analytical tool kit. However, anthropology will play an increasing role in uncovering the consumer’s subconscious needs as well as societal/religious behavioral drivers, areas that are largely impervious to standard qualitative techniques. Producing this holistic view will allow marketers to design more relevant products and services that deliver higher value.
Mitchell Osak is managing director of Quanta Consulting Inc.  Quanta has delivered a variety of strategy and organizational transformation consulting and educational solutions to global Fortune 1,000 organizations.  Mitchell can be reached at mosak@quantaconsulting.com

Tuesday, 18 March 2014

ECONOMIC RECOVERY: PREPARING FOR 2014-2015

PREPARING FOR 2014-2015
Presented March 17, 2014 at TEC meeting in Toronto, Canada by Alan Beaulieu, ITR Economics

Senior executives, entrepreneurs, small business owners alike must take action now to be successful.  Regardless of your leadership style, these strategies will help guide your company to prosperity.

  • Positive leadership modeling where culture turns to behavior
  • Invest in consumer market research – know what they value
  • Implement training programs surrounding people, process and internal metrics
  • Review and uncover competitive advantages
  • Spend $ on new products, marketing and advertizing
  • Improve efficiencies with investment in technology and software
  • Check systems for readiness to accommodate increased activity
  • Lock in costs
  • Judiciously examine credit
  • Work on “what’s next"




Tuesday, 18 February 2014

EUROZONE GDP GROWTH ALERT

Eurozone GDP growth picks up pace to 0.3%

France, Italy make surprising showing as EU recovers

The Associated Press Posted: Feb 14, 2014 1:36 PM ET Last Updated: Feb 14, 2014 1:36 PM ET

France Fashion Artisans
A Dior perfume worker seals a flagon of scent at the Dior fashion house in Paris in June 2013. France made surprising economic growth of 0.3 per cent in the final quarter of the year. (Remy de la Mauviniere/Associated Press)
Economic growth across the eurozone was stronger than expected at the end of 2013, according to official figures released Friday, raising hopes the recovery is gaining a foothold.
Gross domestic product grew by 0.3 per cent in the October-December period from the previous quarter, said Eurostat, the European Union's statistics office. That amounts to an annualized rate of about 1.2 per cent.
In the third quarter, growth was only 0.1 per cent across the bloc, which counted 17 members before Latvia joined this year.
"While still far from dynamic, it is a step back in the right direction," said analyst Howard Archer of IHS Global Insight.
The eurozone's recovery is important to the world economy as Europeans are big buyers of goods from the United States and Asia. Canada recently signed a trade deal with the EU.
Uncertainty over the bloc's financial future in recent years weighed on global growth.

Emerged from recession in 2013

The eurozone came out of recession at the beginning of 2013 as it started emerging from a five-year financial crisis, but continues to suffer from high unemployment of 12 per cent. A strong euro is still hurting its exporters and governments are more focused on cutting debt than investing.
The fourth quarter growth — the third consecutive quarter of expansion — beat analysts' expectations for a rate of 0.2 per cent and eases some of the pressure on the European Central Bank to loosen its monetary policy further. Some analysts, however, still think the ECB to take action in coming months to keep inflation from falling further below its target.
The growth uptick was largely driven by higher than expected activity in the bloc's biggest economies, namely Germany, France and Italy.
Analyst Chris Williamson of Markit said the figures added to recent data showing "the eurozone's recovery has moved up a gear."

Signs of life in Italy

Italy's quarterly growth rate of 0.1 per cent marked the country's first positive growth result since 2011. The stock market in Milan opened higher on the news, even though the country's Prime Minister, Enrico Letta, resigned yesterday.
Germany's economy, considered Europe's strongest, grew by 0.4 per cent in the fourth quarter, while France's saw an uptick of 0.3 per cent.
Growth in the Netherlands was a strong 0.7 per cent, and the economies in crisis-hit countries like Spain and Portugal also showed new signs of life, growing by 0.3 per cent and 0.4 per cent.
"Not only has the pace of growth picked up to the fastest since the second quarter of 2011, but the recovery is also becoming more broad-based, encompassing core and so-called 'periphery' countries alike," said Markit's Williamson.
The figures also showed the economy of the wider 28-nation EU, which includes members like Britain that don't use the euro, grew by 0.4 per cent compared with the previous quarter.
For the whole of 2013, the figures showed the recovery was still at an early stage. The eurozone's GDP fell 0.4 per cent, while the EU's inched up 0.1 per cent.
Analysts are still concerned about job growth, with unemployment extremely high in some countries, and about the lack of consumer or household spending that could help power further economic expansion.

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Thanks for taking the time